Frequently Asked Questions



Workshop & Class Refunds
Register for Open Studio’s classes online, in person, or by phone. Fees must be paid in full upon registration. In the case of insufficient enrolment, Open Studio reserves the right to cancel a course or workshop three days before the start date, in which case a full refund will be provided. Please note that we are unable to provide refunds for any other reason. Open Studio does not offer make-up classes or substitutions. This policy is subject to change without notice.

COVID-19 Policy:
Please note that Open Studio does not issue refunds; exceptions will only be made should you fall ill due to Covid before the start of class–in this case, we will refund you 50% of your course fee. Unfortunately, we cannot provide a refund should you become ill once the class commences. Additionally, we would not be issuing refunds or credits if a class were to be interrupted by a tightening of public health measures.

Artwork Refunds
Open Studio is unable to offer refunds for artwork sales, but we can exchange for store credit, which is valid for one year from the date of issue.

Our credit exchange policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we can’t offer you store credit in exchange for your item. Please note that store credit will be applied for the value of the item prior to any HST and shipping charges.

To be eligible for exchange, your artwork must be returned in the same condition that you received it. It must also be in the original packaging. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange. If you are approved, then your credit will be processed and emailed to you. Please allow for processing time. If you have made a successful exchange and have not received your credit within 7 days, please contact us at

Sale items & Gift Cards
Only regular priced items may be exchanged, marked-down items are final sale. Additional non-returnable items: Gift cards.

Exchange of Damaged Artwork
We will issue artwork exchanges in situations where damage has been incurred on our behalf and wherever possible – i.e., we have additional print editions of the item available. We must be notified right away of the damage and exchanges must be made within 30 days of purchase. 

In the rare event that a print is damaged on its way to you and there is no replacement available then a refund can be applied. We will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. There is often some processing time before a refund is posted. If you have followed all steps and have not received your refund (within 3 business days), please contact us at

Open Studio ships all orders with Canada Post unless otherwise requested. Canada Post services include insurance up to $100 on shipments. If you would like to add more insurance value to your order then please email

Packaging varies dependent on the size and material of the order. Small prints and merchandise items are mailed in bubble mailers. Prints over the size of 14” x 11” are shipped rolled in a mailing tube.  

Return Shipping
To return your order, you should mail returned items to: Open Studio, 401 Richmond Street West, Suite 104, Toronto ON M5V 3A8, Canada 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

This policy relates to and the information collected through this website.

What we collect and how we use it – data retention
Our website utilizes Google AdWords and will collect information related to our visitors. Google AdWords will not personally identify you to advertisers or third parties. AdWords will only use basic information, that you have provided related to age range, gender etc. We will not knowingly distribute any personal information we acquire without your consent.

We also utilize MailChimp through our website. We will only contact you if you have signed up for our mailing list, and this may include news and updates about upcoming events etc. You can opt-out at any time. Donations through our website are made via an embedded CanadaHelps form. Information about their privacy policy is available here. We use this information to update our list of supporters and connect with our donors periodically through print and email campaigns. We also sell products through our Shopify Store:, which has a separate privacy policy viewable upon checkout.

We strive to make sure all your information is protected and secure. We do not operate any sales directly through our site, except by way of our eCommerce store and through donations. Any data we receive about our clients regarding email information, addresses etc., are stored locally on password-protected computers/servers and retained in a safe location.

For our Accessibility Statement, please email us at

Have more questions?
We understand that privacy is a significant concern and are happy to provide any information about the data we have on you. Please get in touch with us by email, and we will gladly deliver the data we have, update or correct what we have or delete the information if you prefer.

If you have any questions about this Privacy Policy or our privacy practices, please email us.