Policy FAQ

REFUND POLICY

Workshop & Class Refunds
Register for Open Studio’s classes online, in person, or by phone. Fees must be paid in full upon registration. In the case of insufficient enrolment, Open Studio reserves the right to cancel a course or workshop three days prior to the start date, in which case a full refund will be provided. Participants who withdraw two weeks before the first class will be issued Open Studio credit for the full amount of their registration, valid for one year from the date of issue.

Please note that we are unable to provide a refund/credit for withdrawal fewer than two weeks prior to the first class. Open Studio does not provide make-up classes or substitutions. This policy is subject to change without notice.

Artwork Refunds
Open Studio is unable to offer refunds for artwork sales, but we can exchange for store credit, which is valid for one year from the date of issue.

Our credit exchange policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we can’t offer you store credit in exchange for your item. Please note that store credit will be applied for the value of the item prior to any HST and shipping charges.

To be eligible for exchange, your artwork must be returned in the same condition that you received it. It must also be in the original packaging. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange. If you are approved, then your credit will be processed and emailed to you. Please allow for processing time. If you have made a successful exchange and have not received your credit within 7 days, please contact us at office@openstudio.ca.

Sale items & Gift Cards
Only regular priced items may be exchanged, marked-down items are final sale. Additional non-returnable items: Gift cards.

Exchange of Damaged Artwork
We will issue artwork exchanges in situations where damage has been incurred on our behalf and wherever possible – i.e., we have additional print editions of the item available. We must be notified right away of the damage and exchanges must be made within 30 days of purchase.

In the rare event that a print is damaged on its way to you and there is no replacement available then a refund can be applied. We will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. There is often some processing time before a refund is posted. If you have followed all steps and have not received your refund (within 3 business days), please contact us at office@openstudio.ca.

Shipping
To return your order, you should mail returned items to: Open Studio, 401 Richmond Street West, Suite 104, Toronto ON M5V 3A8, Canada 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Questions? Please contact us at office@openstudio.ca.